Shipping policy

At KIMKO, we’re committed to delivering your order as efficiently and transparently as possible. Our shipping process is designed to ensure your items arrive safely, whether you're ordering from within Australia or internationally.

Domestic Shipping (Australia)

All Australian orders are shipped via Australia Post, offering reliable service and nationwide coverage.

Details:

• Processing Time: Orders are processed within 1–2 business days

• Delivery Timeframe: 2–9 business days, depending on your location

• Business Days: Monday to Friday (excluding public holidays)

• Tracking: Provided via email once your order has been dispatched

Please note that delivery timeframes are estimates and may be affected by factors outside our control, such as courier delays, extreme weather, or peak periods.

International Shipping

We ship globally using Australia Post in partnership with international delivery services.

Details:

• Delivery Timeframe: 6–28 business days, depending on your country and region

• Processing Time: 1–2 business days before dispatch

• Delays: Customs processing may impact delivery times

For destination-specific delivery estimates, we recommend reviewing information provided by Australia Post for international deliveries.

Shipping Costs

Shipping charges are automatically calculated at checkout based on:

• The delivery address

• The size and weight of your order

International Orders:
Please be aware that your country may impose additional charges such as customs duties, taxes, or import fees. These are not included in your order total and are the sole responsibility of the customer. Such charges are typically collected at the time of delivery by local customs authorities.

Tracking Information

All orders include tracking. Once your order is shipped, you’ll receive a confirmation email with:

• A tracking number

• A direct link to follow your parcel’s journey

Tracking for international shipments may take longer to update while parcels are in customs or in transit between countries.

Customs, Duties, and Taxes

International shipments may be subject to customs inspections and fees, including duties or local taxes. These are:

• Not charged by KIMKO

• Not included at checkout

• Non-refundable in the event of returns

We recommend checking with your local customs office for details relevant to your country before placing an order.

Address Accuracy

Please ensure your shipping address is correct and complete at checkout. KIMKO is not responsible for delivery issues arising from:

• Incorrect or incomplete address details

• Unclaimed packages returned due to address errors

Reshipping due to address errors may incur an additional fee.

Shipping Restrictions

Some products may be restricted or prohibited in certain countries due to local laws. If we’re unable to ship an item to your destination, we’ll notify you as soon as possible and issue a full refund for the affected product.

Lost or Stolen Packages

Once an order is marked as shipped, it is in the hands of the delivery carrier. In the event your parcel is lost, delayed, or marked as delivered but not received:

• Please contact the carrier directly with your tracking information

• KIMKO is not liable for lost or stolen packages after dispatch

We will do our best to assist you in tracking or resolving delivery issues, but replacement or compensation is not guaranteed for orders confirmed as delivered.

International Returns & Exchanges

We currently do not accept returns or exchanges on international orders unless the item is:

• Received in a defective or damaged condition

If you receive a damaged item, please contact us within 7 days of delivery with your order number and clear photos of the issue. Our team will assess the situation and offer a solution.

If you have any questions about shipping, feel free to contact us at info@kimkobeauty.com. We're here to help.